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FREE domestic ground shipping for orders over $150

  • $7.95 or $19.95 flat rate ground shipping in the contiguous 48 States depending on weight of items.
  • Shipping cost to Hawaii and Alaska is calculated by weight and distance. Does not apply to 12” and 14” planters.

 

Express Shipping:

We offer USP expedited shipping for orders in the contiguous 48 states, 12” and 14” planters excluded. Rates are calculated based on weight and shipping location.

International Shipping:

We can ship to nearly every country in the World! Rates are calculated based on the size and weight of your order. 12” and 14” Planters do not ship internationally. Please contact us if you are interested in importing larger quantities of these items.

For all purchasers outside of the United States:

We offer all clients outside USA "tax free" sales. This means free of US sales tax, but not free of import tax or clearing costs. Outside of USA you may be charged import taxes based on the total purchase amount.

Please be aware of your country's duties and taxes and inform yourself before ordering. LBE Design is not responsible for these duties or taxes and we will not accept returns caused by this reason. If goods are returned or refused for this reason we will deduct the cost of shipping from your credit.

We try our best to provide all the information necessary about our products, but please ask about specific concerns before ordering. If you are not 100% satisfied with your purchase you may return it to us for a full refund. Send an email to support@lbedesign.com within 30 days of receiving the item. After 30 days, we can’t offer a refund or exchange.

To be eligible for a return, the items must be unused and in the same condition that you received them. They must also be in the original packaging.

Non-Returnable Items

  • Gift Cards
  • Second Quality Items
  • Items listed as “Final Sale”

 

To complete a return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received the returned items. We will also notify you of the approval or rejection of the refund. If approved the refund will be processed and a credit will automatically be applied to the original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, first check your credit card or bank account again. Next, contact your credit card company or bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lbedesign.com.

Sale and Second Quality Items

Only regular priced items may be refunded, unfortunately, sale and second quality items cannot be refunded.

Exchanges

While we take precautions to ensure your order arrives in perfect condition, items are sometimes damaged in transit. We will exchange items if they are damaged in transit, or defective. If you would like to exchange a defective or damaged item, send an email to support@lbedesign.com. We will provide a return label and send you a replacement once the item is returned to our warehouse.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and we will notify them about the return.

Return Shipping

To return your items, please contact us at support@lbedesign to receive an Return Authorization. Once a return authorization has been issued, items can be mailed to:

LBE Design

175 E Manville St

Compton, CA 90220

Buyer is responsible for paying shipping costs related to returning the items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take up to two weeks for your exchanged product to reach you.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we can't guarantee that we will receive the returned item.

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